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Resolving Disputes At Online Casinos
Disputes at online casinos are common and they are a great headache for both the casinos as well as players. In this article, we are going to focus on how to resolve disputes at casino online.
Dispute resolution at casino online is a lengthy process and players must not expect to get quick results since there are so many steps involved in resolving disputes at online casinos and the process obviously takes time.
The initial steps in online casino dispute resolution involve resolving the issue directly with the online casino itself. Players need to intimate the online casino regarding the point of dispute through a written complaint which can be done in the form of an email. The email must lists of the required information so that the casino is able to verify its records. When player has already sent an email, he must follow up using a phone or live chat for resolving the disputes at online casinos. After each and every communication in this regard, the player must confirm the discussions through an e-mail. It is important that players give sufficient time to casinos to respond in order to resolve disputes at casino online.
The other important point in resolving disputes at online casinos is that players must also make use of civilized language and tone while communicating with the customer support staff. It is not a good thing to get abusive or angry as it will act against the player. Moreover it can also provide online casino with an excuse to debar or suspend the player for violating behavioral rules. It will serve against the player in case when the matter of dispute resolution at casino online goes to an outside agency.
The next step in resolving disputes at online casinos needs to be taken in case online casino resolves the dispute against the player and the player is dissatisfied with this decision. This step involves player taking the case to an independent agency such as eCOGRA. If even the casino fails to honor the adjudicator’s order, or if the player is not satisfied with the adjudicator’s response or if he has failed to find an adjudicator then he should move to the third step which involves taking the dispute to public forums such as Casinomeister, which is a reputed organization and act as a watchdog. If Casinomeister is unable to recover just dues then it declares the casino as a rogue casino, then player need to simply write off his dues as bad debts and leave the casino to play at some good casino online.
